What do I need to do to be of assistance to the 9-1-1 dispatcher?
Remain as calm as possible, listen to the questions, speak clearly and slowly, and listen to all instructions being given by the dispatcher. DON’T HANG UP until the dispatcher tells you it’s okay to do so.
Why does the person who answers the phone ask so many questions instead of just sending help?
The dispatchers are trained to ask various questions pertaining to whatever is being reported to help the dispatcher determine what type of units will respond and how they will respond. Asking questions does NOT slow down the response. Usually emergency calls are being dispatched by the police or fire dispatcher while the calltaker is still on the phone with the caller.
Why am I asked to provide my address and phone number if the dispatcher already has it on the computer?
The telephone number of every call to 9-1-1 must be confirmed. Enhanced 9-1-1 is a wonderful tool, but life or death situations are much too important to rely on a computer database being 100% accurate. Your address and number will be confirmed every time you connect Oak Lawn Emergency Communications 9-1-1 center to make sure the information is correct. If it is not, the phone company will be notified to update or correct the discrepancy.
Other reasons callers are asked to confirm location and phone number is because the emergency could be in another location. More time is wasted by sending units to the wrong locations. The few additional seconds needed to confirm the information and “get it right” are well spent in obtaining critical information.
When Should I call 911?
9-1-1 should ONLY be used in emergency situations. An emergency is any situation that requires IMMEDIATE assistance from the police, fire department or ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It is better to be safe and let 9-1-1 personnel determine if you need emergency assistance.
Can I hook up a pre-recorded message to 9-1-1 (i.e. elevator phone or home security system)?
It is illegal to have a pre-recorded message hooked up to a 9-1-1 line. All pre-recorded messages originating from elevator phones should come from a 7-digit emergency line. Click Here
Do you know where I am calling from if I have Voice Over Internet Protocol phone service?
Unfortunately, VOIP technology does not enable us to see where you are calling from. If we are delivered location information, it is generally the address that the device is registered and it has no bearing on where the phone is actually located. The phone call could originate from another city or state and we would only (possibly) have access to the address registered by the customer. For a detailed description of VOIP technology, view this article on Wikipedia. Click Here
Do you know where I am calling from when I dial 9-1-1 from my cellular phone?
Oak Lawn Central is pleased to announce that we are almost done with our Phase II wireless compliance. We have recently purchased an automated mapping system that enables us to plot latitude longitude information when the carriers send the information to us. We work with 5 main wireless carriers in the area and they are working to upgrade their equipment, which will enable us to plot wireless callers within 50 feet of the location of the phone.
Will Oak Lawn Central provide a speaker for my group or meeting?
Yes. With sufficient notice we will be happy to provide a speaker for your group or meeting to talk about 9-1-1 and Oak Lawn Central. Please contact the Director at (708) 499-7719.
State Law regarding ALI for 911. Sections: 726.205 & 727.205 - For Public Use
Unfortunately, we cannot accommodate individual tours. We do provide tours to community groups such as scouts, schools, civic associations, etc. To arrange for a group tour please contact the Director at (708) 499-7719.