Oak Lawn Emergency Communications incorporation with their Fire dispatch agencies have implemented automated Fire Response Plans within the Computer Aided Dispatch application. This feature of the software will utilize their GIS (Geographic Information System) Mapping and call type to determine what type of equipment will be responding. The system will take into consideration equipment either marked unavailable or on a call and find an appropriate replacement. This process was previously done via paper and could vary based on operator. Now the responding agency has pre-determined specifically what equipment will respond based on the location and type of the call. This will help reduce the time it takes from receiving the call to initial dispatch getting the first responders to the scene faster.
Oak Lawn Emergency Communications in partnership with the Oak Lawn, Burbank, Bridgeview and Evergreen Park Police Departments have release a citizen portal from SunGard Public Sector called Police 2 Citizen (P2C) enabling citizens of the municipalities to perform simple searches on law enforcement activity online.
Oak Lawn Emergency Communications in partnership with the Village of Oak Lawn, City of Burbank, Village of Bridgeview, and Village of Evergreen Park have enabled a citizen mass notification system with Everbridge for alerts about emergencies and other important community news.
The Village of Oak Lawn received a grant from Cook County to renovate and complete a 4 position remote 9-1-1 facility located in the municipalities Emergency Operations Center. This facility will provide Phone, Radio, and computer Dispatch resources as an extension of the Primary Facility located within the Village Municipal Complex.