The Oak Lawn Emergency Communications Center is staffed by twenty-four Telecommunicators, three supervisors, Information Technology Specialist, and the Director. While the primary responsibility of the OLECC staff is emergency call taking, dispatch, and officer safety there are many related and supporting tasks including inquiries to regional and national databases, administrative call handling, alarm monitoring, weather tracking, status reporting and other administrative tasks required by management.
Who Am I?
• I am the voice that calms the mother into breathing life back into her apneic infant son.
• I am the invisible hand that holds and comforts the elderly man who woke to find his wife of 50 years has passed away during the night.
• I am the friend who talks the disgruntled teenager out of ending her own life.
• I sent help when you had your first automobile accident
• I am the one who tries to obtain the information from callers to ensure that anticipating the worst and hoping for the best.
• I am the psychologist who readily adapts my language and tone of voice to serve the needs of my callers with compassion and understanding.
• I am the ears that listen to the needs of all those I serve.
• I have heard the screams of faceless people who I will never meet or forget.
• I have cried at the atrocities of mankind and rejoiced at the miracles of life.
• I was there, though unseen by my comrades in the field, during the most trying emergencies.
• I have tried to visualize the scene to coincide with the voices I have heard.
• I am usually not privy to the outcome of a call, and so I wonder…..
• I am the one who works weekends, strange shifts and holidays. Children do not say they want my job when they grow up. Yet, I am at this vocation by choice. Those I help do not call back to say thank you. Still there is comfort in the challenge, integrity, and purpose of my employment.
• I am thankful to provide such a meaningful service.
• I am a mother, father, sister, brother, son or daughter.
• I am here when you need me and still here when you don’t.
• My office is never empty, and the work here is never done. I am always on call. The training is strenuous, demanding and endless. No two days at work are ever the same.
Who am I?
I am an emergency dispatcher, and I am proud.
- Written by Tracy Cameron