To notify our Property Maintenance Division click here
What do I need to do to be of assistance to the 9-1-1 dispatcher?
Remain as calm as possible, listen to the questions, speak clearly and slowly, and listen to all instructions being given by the dispatcher. DON’T HANG UP until the dispatcher tells you it’s okay to do so.
Why does the person who answers the phone ask so many questions instead of just sending help?
The dispatchers are trained to ask various questions pertaining to whatever is being reported to help the dispatcher determine what type of units will respond and how they will respond. Asking questions does NOT slow down the response. Usually emergency calls are being dispatched by the police or fire dispatcher while the calltaker is still on the phone with the caller.
Why am I asked to provide my address and phone number if the dispatcher already has it on the computer?
The telephone number of every call to 9-1-1 must be confirmed. Enhanced 9-1-1 is a wonderful tool, but life or death situations are much too important to rely on a computer database being 100% accurate. Your address and number will be confirmed every time you connect Oak Lawn Emergency Communications 9-1-1 center to make sure the information is correct. If it is not, the phone company will be notified to update or correct the discrepancy.
Other reasons callers are asked to confirm location and phone number is because the emergency could be in another location. More time is wasted by sending units to the wrong locations. The few additional seconds needed to confirm the information and “get it right” are well spent in obtaining critical information.
When Should I call 911?
9-1-1 should ONLY be used in emergency situations. An emergency is any situation that requires IMMEDIATE assistance from the police, fire department or ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It is better to be safe and let 9-1-1 personnel determine if you need emergency assistance.
What is curfew?
It is unlawful for a person less than eighteen (18) years of age (the "child") to be present at any public assembly or in any public building, park, sidewalk, street or highway or other public place:
a. Between ten thirty o'clock (10:30) P.M. on Sunday, Monday, Tuesday, Wednesday or Thursday, and six o'clock (6:00) A.M. on the following day;
b. Between eleven thirty o'clock (11:30) P.M. on Friday and six o'clock (6:00) A.M. on Saturday; and
c. Between eleven thirty o'clock (11:30) P.M. on Saturday and six o'clock (6:00) A.M. on Sunday.
Does the Oak Lawn Fire Department teach CPR, Babysitting or First Aid?
For information about these classes, contact the Fire Prevention Bureau at (708) 499-7810
Does Oak Lawn allow other fire departments to use its facilities?
Yes, for a reasonable fee area fire departments can use the training tower, forcible entry simulator and the search trainer. For information about the use of the facilities, contact the Training Bureau at (708) 499-7710
Does Oak Lawn run a fire academy?
The Oak Lawn Fire Department currently does not run a certified firefighter academy. From 1987 until 2008 nearly 1000 firefighters across the state of Illinois, received their initial certification training at the Oak Lawn Fire Academy.
How do I schedule a tour of the fire station for a group of children?
Not at this time, please use the following link for more information CPR Training
I’m an Oak Lawn resident, why did I get a bill for using the ambulance service?
Everyone who receives ambulance services from the Oak Lawn Fire Department will receive a bill. You just need to fill in your insurance information and return to the billing service. They will bill your insurance company and you will not be charged for your co-pay. Most residents have comprehensive health insurance which covers the cost of ambulance service so less of your dollars go towards property taxes to pay for excellent emergency rescue services 24/7. If you do not have insurance, you may contact the billing service at 1-800-244-2345 to make arrangements.
I used the ambulance service, how do I get a copy of the paramedic’s report?
Go to Station #2 located at 6451 W. 93rd Place, Monday thru Friday between 8:30 - 4:30. With a photo ID, you can get a copy of your ambulance report.
How do I get a copy of a fire report?
Call the Fire Department office at (708) 499-7700
What do I do with old gasoline/oil/paint that I don’t want?
Can I hook up a pre-recorded message to 9-1-1 (i.e. elevator phone or home security system)?
It is illegal to have a pre-recorded message hooked up to a 9-1-1 line. All pre-recorded messages originating from elevator phones should come from a 7-digit emergency line. Click Here
Do you know where I am calling from if I have Voice Over Internet Protocol phone service?
Unfortunately, VOIP technology does not enable us to see where you are calling from. If we are delivered location information, it is generally the address that the device is registered and it has no bearing on where the phone is actually located. The phone call could originate from another city or state and we would only (possibly) have access to the address registered by the customer. For a detailed description of VOIP technology, view this article on Wikipedia. Click Here
Do you know where I am calling from when I dial 9-1-1 from my cellular phone?
Oak Lawn Central is pleased to announce that we are almost done with our Phase II wireless compliance. We have recently purchased an automated mapping system that enables us to plot latitude longitude information when the carriers send the information to us. We work with 5 main wireless carriers in the area and they are working to upgrade their equipment, which will enable us to plot wireless callers within 50 feet of the location of the phone.
Will Oak Lawn Central provide a speaker for my group or meeting?
Yes. With sufficient notice we will be happy to provide a speaker for your group or meeting to talk about 9-1-1 and Oak Lawn Central. Please contact the Director at (708) 499-7719.
State Law regarding ALI for 911. Sections: 726.205 & 727.205 - For Public Use
Unfortunately, we cannot accommodate individual tours. We do provide tours to community groups such as scouts, schools, civic associations, etc. To arrange for a group tour please contact the Director at (708) 499-7719.
What if I have garbage that exceeds the standard guidelines for disposal?
Contact Republic Services, the Village's waste hauler, at 708-385-8252 to arrange for a special pick-up.
What materials are not considered regular household waste?
Auto parts, large construction waste, swimming pools, decks, sheds, chemicals, wet paints, household hazardous waste, automotive fluids, drums, etc. Visit www.earth911.com for possible disposal solutions.
How do I dispose of paint?
Latex based paint is not considered Hazardous Waste and can be disposed of in the regular blue toter. The remaining paint needs to dried out which can be accomplished by adding kitty litter or sand.
All oil or lead based paint requires disposal at Household Hazardous Waste drop off sites.
How do I dispose of electronics?
Electronics can be dropped off at the Village E-Waste site located at the Public Works building at 98th and Central (5532 W. 98th Street). Hours of operation are the 2nd Saturday of every month between 9:00am and Noon for Oak Lawn Residents only.
Who do I contact regarding a dead animal in the street?
Dead animals in the street can be called into Republic Services at 708-385-8252 or Pubic Works at 708-499-7756. Deceased animals on private property is the responsibility of the homeowner for disposal. Animal must be bagged and discarded in a garbage receptacle.
Can I use alternate refuse containers other than those provided by the Village?
We encourage use of the toters to assist us in keeping our Village clean by greatly reducing rodent and insect infestation and litter problems. In the event you have an “overflow” of refuse and have more materials than your toter can hold you can utilize additional containers following the guidelines below::
All materials must be bagged.
Containers must be no larger than 35 gallon and weigh no more than 50lbs.
Recycling All recycling materials must be placed in the tote. Extra material can wait until the following week, taken to our 24 hour recycling site located at the Public Works building at 98th Street and Central, or if left at the curb in other containers, will be considered refuse. If you regularly have surplus recycling material, consider requesting an additional toter at no cost.
Yard Waste We encourage yard waste totes for collection. They are available for a small price, $40 – an $80 value. However they are not required. Containment requirements for our yard waste are as follows:
A yard waste sticker must identify the container and be visible from the street.
Reinforced 33-Gallon Kraft paper bags are acceptable containment.
Yard Waste will NOT be accepted in plastic bags.
Brush or branches are to be properly bundled and tied, so that one person can safely load it into the truck (4’ or less in length, and 50 pounds or less). All stone and dirt must be removed from shrubs.
How do I request a smaller garbage toter?
Senior Citizens that are 65 years of age or older may opt for a smaller 64 or 35 gallon refuse toter. Contact Public Works at 708-499-7756.
How do I get a replacement for a damaged toter?
To have your garbage and/or recycling toter replaced contact the Public Works Department at 708-499-7756. Toters are repaired or replaced on your scheduled garbage day.
When is my garbage day?
Pickup is scheduled weekly (refuse, recycling and yard waste) on designated days.
What if I need the water shut off at my property for internal plumbing repairs?
Contact Public Works Water Department at 708-499-7747. After business hours call the non- emergency Police number at 708-422-8292
What if my water pressure is low?
Contact Public Works Water Department at 708-499-7747.
What if the buffalo box in my parkway or front yard is too high?
Contact Public Works Water Department at 708-499-7747 and we will inspect it and lower it to grade if necessary.
What if I see a fire hydrant leaking or in need of repair, or water bubbling up from the ground?
Contact Public Works at 708-499-7756. After business hours call the non- emergency Police number at 708-422-8292.
What causes a water main to break?
Causes of water main breaks are usually corrosion of the pipe due to acidic soil or due to ground pressures created by drought or freeze/thaw cycles in the overlying soil. Breaks normally occur in older cast-iron water mains.
Why does the water taste funny in late summer?
The most commonly reported taste and odor problems in Oak Lawn result from two separate and distinct chemical reactions in the water itself. The first of these taste and odor problems is often described as “chlorine smell”. It is generally characterized as drinking water that smells like swimming pool water. Although counter-intuitive, the problem is not too much chlorine, but too little. The chlorine in the water is out of balance with the physical and chemical nature of the water. This results in the “strong” chlorine odor that is objectionable to customers. Typically, this problem disappears in a day or two.
The second and most widely experienced problem is related to algae that grow in Lake Michigan. Simply stated, the chemical compounds geosmin and two methylisoborneal are introduced into the water by the proliferation of blue-green algae. This problem generally manifests itself during the warm summer months. Although the compounds are not harmful, the result is an earthy or musty taste and odor that is objectionable to some customers.
Why does the Village flush the fire hydrants?
This program benefits are two-fold. Number one, this exercise helps remove corrosion and sedimentation buildup in water mains. It also serves as an annual operational check on the condition of fire hydrants.
What is in the water?
Chlorine, fluoride, and polyphosphates are added to the water. Chlorine is added to disinfect water from any microbial contaminants. Fluoride is added to help prevent tooth decay, and polyphosphate is added to coat pipes internally. This prevents lead and copper contamination of the water from older plumbing.
How does the Village make sure that the water is safe to drink?
Raw water is processed at the Chicago filtration plants. Treatment and testing follow strict guidelines set up by the Illinois Environmental Protection Agency (IEPA). The Village also performs weekly bacteriological analysis at fifteen sites throughout the water system.
What are the tall water tanks for?
These elevated storage tanks provide the pressure for the water system and emergency water supplies for fires and service interruptions if and when they occur.
How is the water pumped into my house?
Oak Lawn gets its water from three connections to the City of Chicago. Water is pumped into the distribution system from two pumping stations. The Reich Pumping Station located at Southwest Highway and Kilbourn and the Harker Pumping Station located at 105th Street and Lockwood.
Who provides the water to the Village of Oak Lawn?
Since 1948 the Village has received treated Lake Michigan water from the City of Chicago. The main water treatment plant is on the lake next to Navy Pier.
Why are all these flags or paint marks on my property?
These markings & flags likely indicate that a JULIE Locate was called for work to be done at your property or area close to your property. It is state law that all excavators, homeowners included, contact JULIE prior to beginning work.
Why do I have to pay to remove parkway tree roots from my sewer line?
Maintenance of each property’s service line is the responsibility of the property owner. Roots enter service lines through cracks or open joints which indicate that the line is in need of repair. Roots do not crack or damage pipes, they enter defects in pipes and expand and grow within the pipe.
Who is responsible for sewer repairs?
Property owners are responsible for the repair and maintenance of their sewer service line from the house to the village sewer main. The Village maintains the system of sewer mains. If you have a backup, always call Public Works first at 708-499-7756. After regular business hours contact the non-emergency Police Department at 708-422-8292.
What should I do in the event of flooding?
If your property is in danger or if your sewer backs up, contact Public Works, Sewer Dept. at (708) 499-7756 during working hours. If it is after hours, please contact the non-emergency police desk at 708-422-8292.
What should not go into the sewers?
Anything that would obstruct the sewer line such as paper towels, diapers, sanitary products and rags; any paint, motor oil, antifreeze or other hazardous chemicals or products.
What is the Metropolitan Water Reclamation District of Greater Chicago?
The MWRDGC is the regional agency which receives and treats our sewage. They also construct and maintain the deep tunnel storm water system.
Where does all the water go once it is flushed down the toilet or drained from a sink or bathtub?
Sanitary sewage collected by the Village’s system flows to the Metropolitan Water Reclamation District’s mains & then to a treatment plant before being released into the Cal Sag Channel.
My trees are growing into the electrical wires, what do I do?
Contact ComEd at 1-800-edison1.
I have a broken branch in my parkway tree and it is ready to fall, what do I do?
Contact Public Works at (708) 499-7756 immediately. If it is after hours, contact the non-emergency police at 708-422-8292.
I hired a contractor to do some tree work, and now I have tree debris, what do I do?
The Village and the Village’s waste hauler do not collect debris generated from contractors. The contractor must haul away the debris.
I removed my private tree, and I have debris to dispose of, what do I do?
The Village will pick up tree debris generated from a whole tree removal performed by the homeowner. Place all debris at the curb (no alley pickup), cut ends toward the street, stacked neatly, and logs separate. Please call the Department of Public Works, Forestry Division, (708) 499-7756 to log your request by Wednesday at 5:00pm. The debris will be inspected on Thursday and pickup will be on Friday. This service is available year round.
I trimmed my private tree, and I have debris to dispose of, what do I do?
The Village’s waste hauler collects debris generated by woody plants. For all trimming, storm damage and bush removal, place the debris at the same location as your pickup for household garbage. For collection, place the debris, bundled in 4’ lengths, 3’ wide or less and less than 60 lbs. Separate logs from branches. This service is available April 1st to November 30th.
I want to plant a parkway tree what do I do?
The Village has a shared cost tree planting program. We plant two times per year, spring and fall. Submit the application and check to the Village of Oak Lawn and the Village Forester will review the site for appropriate species and location. Click here to obtain a tree planting application.
The Village started work on a tree and it isn’t finished, what do I do?
Contact the Public Works, Forestry Division at (708) 499-7098.
My private tree needs trimming, inspection or removal, what do I do?
Contact a private contractor with an Oak Lawn Business License to inspect and perform any needed work. For a current listing of business licensed tree contractors "Contact Deanne Adasiak, (708) 499-7837 or email@example.com.
What if my parkway tree is dying or needs trimming?
Contact Department of Public Works, Forestry Division at (708) 499-7098.
What if I see bushes or a tree that obstructs a motorist’s view of signage or creates an obstruction at a street corner?
Contact the Department of Public Works at 708-499-7756 to determine whose responsibility it is.
Who maintains trees and landscaping in my rear yard or side yard easement?
Easements are actually the property of the homeowner and therefore landscape and other non-utility maintenance is the responsibility of the property owner. If a utility needs maintenance, contact the appropriate utility or Public Works for assistance in determining who is responsible.
What if I have a beehive or hornets nest that is a problem?
If it is in a parkway tree, contact Department of Public Works, Forestry Division at (708) 499-7098. If it is on private property, check the yellow pages for pest control contractors.
How do I dispose of my leaves?
Residents are reminded that Village ordinance prohibits the depositing of leaves from parkways and private property onto the street. Street sweepers will bypass any area where leaves have been raked or blown into the street, and responsible homeowners will be notified to properly dispose of the leaves. Leaves should be mulched, composted or placed in brown paper bags or regular 35 gallon cans affixed with yard waste stickers. Yard waste stickers are available at the Village Hall.
If the parkway is public property, why must I take care of it?
Village maintenance of all parkways would be extremely costly and simply not practical. Parkway trees are maintained by the Village. Defective public sidewalks are also repaired by the Village. Grass cutting, driveway aprons and service walks are maintained by property owners.
What if I want to install lawn sprinklers in the parkway?
Residents must get a permit to install lawn sprinklers in the public parkway. Contact the Building Department at 499-7800 for more information.
What is the parkway?
The parkway is that portion of the public rights-of-way that lies between the street pavement and the front property line. Parkway trees and sidewalks are generally located in this area behind the curb or road shoulder.
What is the 50/50 Sidewalk Program?
The 50/50 Sidewalk Program is a shared cost program through which the Village and the residents share the cost of removal and replacement of sidewalks in front of their home.
I would prefer to have my sidewalks removed and replaced. What is the procedure?
Contact the Department of Public Works, Street Division for possible inclusion in the 50/50 Sidewalk Program @ 708-499-7756.
The sidewalk broke from the Mudjacking work. What will happen?
The Village will repair or replace any damaged sidewalk squares that may have been broken by this process if warranted. This determination is made by the Crew Chief from the Street Division in charge of the mud jacking program.
What do you do with the drilled holes after the Mudjacking work is completed?
The holes are cleaned out and filled with a concrete mix that over time will blend in with the existing sidewalk.
My sidewalk is not a candidate for the Mudjacking process. What can I do?
Contact the Public Works Street Division at 708-499-7756 to place a work order requesting inclusion in the 50/50 Sidewalk Program.
How do I get the 50/50 Sidewalk Program process started?
You can request an inspection by calling the Department of Public Works at 708-499-7756.
When can I expect sidewalk replacement work to be completed?
After the initial inspection, the work will be scheduled to take place. While every attempt is made to complete the work in a timely and professional manner; there can be occasions where work does not begin immediately.
What is the cost to have my sidewalk Mudjacked?
There is no charge for this service. The Village will come out and inspect your sidewalks to ensure that they are a good candidate for this process.
What Is Mudjacking ?
Mud jacking or slab jacking is a controlled lift of sunken sidewalk squares or concrete slabs. Concrete is hydraulically pumped underneath the affected area through carefully drilled holes. The pumped concrete fills the voids that are present underground which then causes the sidewalk or slab to lift. The sidewalk is also cut with a saw to prevent breakage.
Who is responsible for the signs on the highways and secondary roads?
While some of the roads are State or County owned; the Village workforce handles 95% of the maintenance of every sign located on these highways. We also maintain 100% of the signs located on Village right-of-way or Village owned parking lots and/or parking structures.
I have noticed that some signs have a reflective strip down the front. What is this and what are they for?
These are called “Britesides”. They aid in visibility when new signs have been installed or in areas where there seems to be high traffic volumes and traffic issues.
How do I report a missing sign or a sign that has been knocked down?
Call the Department of Public Works at 708-499-7756 to report any problems with street signs. If this is a STOP sign, please report the problem immediately. If this is after normal business hours, please call the non-emergency Police Department at 708-422-8292.
I have noticed some of the over head street lights have numbers and letters on them. What are they for?
These codes are used by the Illinois Department of Transportation to identify their light poles. If these lights are not functioning properly; you can notify Public Works at 708-499-7756, or you can notify IDOT directly at 708-448-0050.
The lights were out in the park last night. What should I do?
These lights are maintained by the Oak Lawn Park District. Notify the Park District at 708-857-2200.
The light near my home is out but it is on a wooden utility pole. Why is this and what should I do to report this problem?
This is a Public Service Utility Light provided by Com-Ed. Report the outage directly to Com-Ed @ 1-800-EDISON-1 or on their website.
What does the Village do with the bulbs after they burn out?
The Village of Oak Lawn recycles all used light bulbs in an effort to promote eco-friendly standards for the entire community.
The street lights go on while it is still light or go off before the sun comes up. What causes this and what can be done to fix it?
Some of the many lighting circuits throughout the Village are controlled by time clocks. Periodically a time clock will malfunction due to power outages, power spikes, or old age. This can cause the lights to operate sporadically. You can notify Public Works of the problem at 708-499-7756.
The street light pole looks old and rusty. Is there anything that can be done?
There are still steel light poles in some areas of Oak Lawn. We will inspect the light pole. If the pole is found to be structurally sound; we will sand it, prime it, and re-paint it. If necessary, we will install a replacement light pole. You can report this to Public Works at 708-499-7756.
The entire fixture is hanging off of the street light pole. What should I do?
Notify Public Works immediately at 708-499-7756 during regular business hours. If this is after hours or on the weekend, notify non-emergency Police Department at 708-422-8292.
The street light's glass cover/lens is broken or missing. What should I do?
Notify the Department of Public Works at 708-499-7756 of the problem.
There are exposed wires on the street light pole. What should I do?
Notify Public Works immediately at 708-499-7756 during regular business hours. If this is after hours or on the weekend, notify the non-emergency Police Department at 708-422-8292.
There were no lights on in my neighborhood. What caused this and what should I do?
There are a number of reasons an entire circuit would not be functioning properly. A stuck contactor in the control box, a bad or inoperable photocell, a faulty clock, or even a cable break underground. You can notify Public Works at 708-499-7756.
The street light goes on and off throughout the evening. What causes this and what should I do?
The street light is cycling. This is an indication that the light is ready to fail and burn out. Notify Public Works at 708-499-7756 of the problem.
The street light in front of my home does not come on at night. What should I do?
Notify the Department of Public Works at 708-499-7756 of the outage.