Nicor Gas is modernizing their customers’ gas distribution system in our community by replacing copper gas services with new plastic gas services. Correspondence to affected Nicor Gas customers will provide details regarding the service interruption and subsequent relighting (including a free safety inspection), property restoration, and Nicor Gas contract information.
Nicor Gas crews (3-4) will be replacing the copper gas service lines in the neighborhoods indicated on the maps below. The scope of work includes replacing the gas service line from the main to the meter. They are asking for the cooperation and patience of their customers, as a Nicor Gas crew member may need to gain access to your residents' homes or places of businesses to complete important steps in this moderation work including the relighting of gas appliances.
Here are answers to some frequently asked questions regarding Nicor Gas’ work:
Will my gas service be interrupted?
We want to assure you that interruption of your natural gas service during this project will be minimal. We may need to gain access to your property to replace your gas service line, as your gas-fired appliances will have to be shut off during this process. In those instances, we will do everything we can to accommodate your schedule, and you will be notified before any work needs to be done inside. Your service will only be interrupted while we the replace gas service pipe, relight your appliances and conduct a safety inspection. We anticipate this process will take about three hours.
Do I have to be home during this work?
No, if we replace your gas service while you are away from home, we will leave a “blue tag” at your residence. The “blue tag” advises you that your gas service had to be temporarily disconnected while we worked on our facilities. It also provides a contact number you can call 24 hours a day so that we can restore your gas service as quickly as possible. [Please note that a responsible adult must be present when your gas service is restored.]
How will you know about the sprinkler system (or other privately-owned underground facility) in my yard?
If your gas service is scheduled for replacement, please alert the installation crew as to the location of your privately- owned underground facilities such as sprinkler systems, invisible dog fences, yard lights, etc. These types of facilities are not marked when a JULIE locating request is made for utility-owned pipes and cables. The installation crew is responsible for having the utility-owned facilities marked. You can mark your facilities with spray paint, stakes, or signs – anything that will be a clear indication to our crews that you have an underground facility you want us to avoid.
What do I do if I smell natural gas following this work?
Don’t look for the leak. Don’t use or touch anything electrical, like flipping off light switches or turning off the TV. Don’t even use a cell phone! Just leave the area right away and then call us at 1-888-Nicor4U (1-888-642-6748). We're available 24 hours a day, seven days a week.
Will the landscaping on my property be disturbed?
We want you to know that treating your property with respect is important to us. We will utilize the most effective construction process to replace the gas service to minimize impact to property. For those properties impacted by the project, Nicor Gas is committed to providing complete landscape and paving restoration. We promise to be diligent in restoring your property to the condition in which we found it.
How does this work benefit me?
While this modernization work will initially cause a minor disruption to some homes and businesses, upgrading the current gas services will assure the continued delivery of safe and reliable gas service to your home. This upgrade comes at no cost to you.
For further information you may call Joe Delray, Manager of Community Relations, at 815-272-9283 or email him at email@example.com