Helpful Advice for Homeowners

How to Deal With Sanitary Sewer Backup

When a sewer backup requires immediate action, Public Works representatives are available to help residents determine the problem. Below are a few tips to help you deal with a sewer backup:

  1. Always call the Public Works Department prior to calling a plumber when you experience a sanitary sewer backup or when the problem seems to be caused from outside your home. A Public Works representative will be dispatched to check the main sanitary sewer line at no cost to you.
  2. If the blockage is located in the main sewer line, Public Works will remedy the problem as quickly as possible.
  3. If the blockage occurs between the main sewer line and your house, you will be required to call a plumber to remove the blockage.
  4. The Public Works representative is there to assist you and to estimate the distance from your house to the main sanitary sewer line. This information will be useful if you need to call a plumber later.
  5. We suggest that you compare the prices, guarantees, availability and work experience of at least three licensed plumbers.
Metropolitan Water Reclamation District of Greater Chicago (MWRD) "Flush With Care" Flyer

How to Deal With Street Flooding Due to Rain

Storm Sewers may become momentarily overwhelmed and may not take water immediately during substantial rainfall in a short period. If the storm weakens and the sewer is still not draining at all, please call the public works office. Also please help keep the inlets clean by removing leaves and other debris off of the storm sewer grates.

Seasonal Plumbing Tips for Spring

If your property is in danger or if your sewer backs up, please contact the Sewer Division at (708)499-7748 during work hours.  If it is after hours and an emergency, please contact the Non-Emergency police desk at (708)422-8292.
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Helpful Brochures5 documents

  • Residential Sewer System
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  • Gravity Sewer Connection
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  • Residential Lot Grading
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  • Storm Water Systems
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  • Sump Pumps
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